The Customer Experience Strategy Canvas V2.0

About 18 months ago I released the Customer Experience Strategy Canvas to help companies capture their strategies in relation to their customers on one page.

The Canvas has now been used by many companies, I have run training courses on how to apply it, and is available globally. Based on feedback from users and ongoing improvement, a new version of the Canvas has been released.

More details on the new version can be found at this LinkedIn post, and a download of the template is available here.