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Don't be afraid of customer complaints!
February 20, 2017
Shane Goldberg
Don't be afraid of customer complaints!
Shane Goldberg
February 20, 2017

Don't be afraid of customer complaints!

Shane Goldberg
February 20, 2017

Many companies are extremely afraid of customer complaints, and don't know how to effectively handle complaints when they receive them.

In this post I argue that complaints are actually something to be encouraged, and a great source of data for improving how a company operates. 

Newer PostWhy a Customer Centric Culture matters
Older PostForget the Customer Experience trends of 2017, focus on getting the basics right first
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