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Why the term end-to-end is killing customer experience
March 18, 2015
Shane Goldberg
Why the term end-to-end is killing customer experience
Shane Goldberg
March 18, 2015

Why the term end-to-end is killing customer experience

Shane Goldberg
March 18, 2015

End-to-End is one of the buzz phrases of the customer experience industry. This LinkedIn post argues that the term is misleading and driving bad customer outcomes.

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